Refund Policy

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

• Refund requests must be submitted within 90 days of the delivery date.
• Requests made after 90 days from delivery are not eligible and will not be approved.
• Shipping and handling fees are non-refundable.
• To request a refund, you must email support@celthrive.com within 90 days of receiving your order.

How to Request a Refund

1. Email support@celthrive.com with your full name and order number.
2. Our support team will respond within 24–48 hours.
3. Refunds are processed within approximately 15 business days after approval.
4. Refunds will be issued to the original payment method.

Non-Eligible Refunds

• Requests submitted outside of the 90-day period.
• Subscription renewals after the 90-day window.
• Orders already processed once the 90-day period has passed.

Subscriptions

Subscription renewals after the 90-day window are not eligible for refunds.

Damaged or Defective Items

Contact us immediately at support@celthrive.com. We will arrange a replacement or full refund at no cost.

Contact Customer Support